COVID-19 is changing the way we all go about our daily life and it’s a stressful time. We are updating our hours and how we serve you during this time. Please read below the steps we are taking to serve and help you.
Store UpdatesALL FOUR LOCATIONS ARE OPEN: SALES AT ALL LOCATIONS
All of our locations are open for bicycle sales and service - limiting customers in-store and practicing social distancing measures. The Richardson location is providing curbside pick up* for online orders. In compliance with Executive Order No. GA-29, you must wear a mask in all of our stores.
NEW STORE HOURS: NOW OPEN SEVEN DAYS A WEEK
All locations are now open regular business hours.
PHONE CALLS AND EMAILS: EXPECT DELAYS
Due to the high volume of customers please expect longer wait times for phone calls and email responses. We are working as quickly as we can at this time.
STORE SERVICES: FITTINGS, RENTALS, CLASSES, & EVENTS
For the safety of our staff and customers we have chosen to suspend these services until further notice. We apologize for any inconvenience.
*Curbside pick up is available for online orders only.
Online OrdersONLINE ORDER RESTRICTIONS: BIKES UNDER $1,200
Bikes under $1,200 are no longer available online. Please visit any Bike Mart location for bike availability in this price point. We apologize for the inconvenience.
BIKE DELIVERY ESTIMATE: 2-3 DAYS OUT
For example, orders placed on Monday will likely be delivered Wednesday or Thursday.
ORDER PROCESSING: 1-2 BUSINESS DAYS
Because of the high volume our customer service team is experiencing delays.
ORDER NOTIFICATIONS: EMAIL and/or PHONE
You will receive an order notification immediately after your order. Please read the information in that email for details. We will contact you with updates on processing and confirm when your order is ready for pickup or scheduled for delivery. Thank you for your patience.
LIVE CHAT: 6 DAYS A WEEK AT SELECT TIMES
If you need help purchasing a bike online we have LIVE CHAT available M-T 12-3, Friday 10-6 and Saturday 9-4. Richardson Bike Mart employees are running the live chat and can help with questions and purchases.
*Must live within ten miles of one our locations to qualify for $35 home delivery. Curbside pick up available at Richardson location only.