COVID-19 is changing the way we all go about our daily life and it’s a stressful time. We are updating our hours and how we serve you during this time. Please read below the steps we are taking to serve and help you.
Store UpdatesALL FOUR LOCATIONS ARE OPEN: SALES AT SELECT LOCATIONS
Dallas, Frisco, and McKinney locations are open for service and sales -limiting customers in store with bicycle and part sales. We ask that our customers please wear a mask and practice recommended social distancing guidelines while waiting in line.
Richardson is providing bicycle service and curbside pick up* at this time - no bicycle sales, no part sales other than service related.
NEW STORE HOURS: NOW OPEN SIX DAYS A WEEK
Closed: Monday, 10 AM - 6 PM: Tuesday - Friday, 9 AM - 4 PM Saturday , and 12 PM - 4 PM Sunday.
PHONE CALLS AND EMAILS: EXPECT DELAYS
Due to the high volume of customers please expect longer wait times for phone calls and email responses. We are working as quickly as we can at this time.
STORE SERVICES: FITTINGS, RENTALS, CLASSES, & EVENTS
For the safety of our staff and customers we have chosen to suspend these services until further notice. We apologize for any inconvenience.
*Curbside pick up is available for online orders only. Richardson store is scheduled to open for sales 5/31 at noon.
Online OrdersONLINE ORDER: FREE SHIPPING, HOME DELIVERY, OR CURBSIDE PICK UP
We are currently offering free shipping on all non-bike purchases over $30, $35 home delivery fee for online bike sales, and curbside pick up.*ONLINE ORDER RESTRICTIONS: BIKES UNDER $1,200
BIKE DELIVERY ESTIMATE: 3-5 DAYS OUT
For example, orders placed on Monday will likely be delivered Thursday, Friday or Saturday.
ORDER PROCESSING: 1-2 BUSINESS DAYS
Because of the high volume our customer service team is experiencing delays.
ORDER NOTIFICATIONS: EMAIL and/or PHONE
You will receive an order notification immediately after your order. Please read the information in that email for details. We will contact you with updates on processing and confirm when your order is ready for pickup or scheduled for delivery. Thank you for your patience.
LIVE CHAT: 6 DAYS A WEEK AT SELECT TIMES
If you need help purchasing a bike online we have LIVE CHAT available M-T 12-3, Friday 10-6 and Saturday 9-4. Richardson Bike Mart employees are running the live chat and can help with questions and purchases.
*Packages over 50lbs do not qualify for free shipping. Must live within ten miles of one our locations to qualify for $35 home delivery. Curbside pick up available at Richardson location only.