Refund policy

14-day return and 30-day exchange policy in effect.

• In-store sales: Return/exchange window starts upon bike/item pickup.
• Online sales: Return/exchange window starts from UPS/FedEx confirmed delivery date.
• Bicycles/Items must be in new condition with original packaging, manuals and ALL included extras for return eligibility. (shipping and re-stocking fees may apply)
• All apparel must be returned new, unworn, and unwashed, with all tags where applicable.  If there are any signs of use, we may refuse the return.
• Damaged, used, or unpackaged returns are subject to restocking fee or partial refund.
• Customer is responsible for filing shipping damage claims; contact us for assistance.
• Sale and Closeout items are non-refundable.
• Used bicycles and products are sold "as is" without warranty, not returnable/exchangeable but eligible for trade-ins valued at managers discretion.
• At Warehouse/Special orders subject to a 20% restocking fee; all closeout items final sale. Cancellations are subjected to a restocking fee.
• Refunds require original receipt; store credit issued at managers discretion for returns without receipt.
  
• Prepaid shipping label available for returns. Contact us for more information (cost deducted from final refund).
• Refunds issued in the original form of payment.
• Shipping and Freight Insurance and Assembly fees are non-refundable.

Online Returns
Submit an email to orders@bikemart.com and the eCommerce team will follow up with next steps.

Store Returns
Return or exchange is easy—bring the item, its packaging and tags, and your proof of purchase to any Bike Mart store.