Skip to main content

Learn more about Team Bike Mart!

FAQs: Buying a Bike Online

Buying a bike online can be easy

We understand that buying a bike online is complicated - we are here to help. We’ve compiled a list of the most commonly asked questions to help make the process a little easier. Don’t see the answer to your question below? Email us at orders@bikemart.com and we will get back to you.

Frequently Asked Questions

    How do I know I am buying the right size?We've created size charts for guidance. Scroll down to find your correct size.  
   If I buy the wrong size, can I exchange it for the right size?Yes, we guarantee your satisfaction. Please reach out to orders@bikemart.com. We will work to make it right and make sure you are happy with your purchase.
  Will the bike come assembled?Yes, before any bike leaves one of our stores, the bike is assembled and checked over a second time to ensure the bike is ready to ride.
    Can you install some accessories on my bike before you deliver it?Yes, any items purchased with the bicycle, we will install them at no additional cost. Simply add your request in the comment box when you place your order. Make your riding experience more fun and enjoyable with simple things like an insulated water bottle, kickstand, phone holder, etc…
     I am about to purchase a bike, how does the delivery work?Once your order is placed you will get a confirmation email and a member of our online sales team will reach out to you to schedule a delivery.
      When is the bike delivered?Bikes are delivered about 48-72 hours after your order is placed.
     When can I come in for a bike fit?Bike fit is important to a great riding experience. Please bring your bike into one of our six stores and let one of our expert bike fitters help you find the perfect fit!
      I'm new to cycling is there anything I should know once I get my bike?We're glad you asked! Please check out our Tips For New Cyclist page for helpful tips that will help you once you get your bike home.


Shop for Bikes

How do I know I am buying the right size?

Please have a look at these size charts for guidance.

kids bikes size guide

*These size charts are just suggested. Always check the manufacturer’s site for the most accurate size chart.

If I buy the wrong size, can I exchange it for the right size?

Yes, we guarantee your satisfaction. Please reach out to orders@bikemart.com. We will work to make it right and make sure you are happy with your purchase.

Will the bike come assembled?

Yes, before any bike leaves one of our stores, the bike is assembled and checked over a second time to ensure the bike is ready to ride.