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How To Buy Your Bike Online

Frequently Asked Questions

What services does Bike Mart’s Dallas Preston Hollow location offer?

Bike Mart’s Dallas Preston Hollow bike shop specializes in bicycle sales and bike repair for cyclists of all levels and all types. We love helping beginner cyclists all the way up to avid cyclists and pros. We sell a variety of bikes for different cycling disciplines including road cycling, mountain biking, gravel grinding, e-bikes, recumbent bikes, cruisers, commuter bikes, and much more!

What kinds of bicycle repair services does Bike Mart’s Dallas Preston Hollow location offer?

Get your bicycle inspected for free at Bike Mart’s Dallas Preston Hollow location! If you’re looking for bike service or bike repair in Dallas, we’re your team! We offer a range of bike service options from a basic tune-up to a major tune-up, plus we have a specific road bike tune-up package and a specific package for a mountain bike tune-up. If you’re not looking for a full bike tune-up we also offer a la carte bike repair services like flat tire fix, bike wheel alignment, bike chain installation and repair, bike brake adjust, and handlebar taping. We even do kids' bike tune-ups! Our team services all types of bikes, and we’ll service your bike no matter where you bought it! We repair all makes and models of bikes. We repair most e-bike brands. You can make an appointment for the fastest service, but walk-in bike service needs are always welcome!

How do I know I am buying the right size?

We've created size charts for guidance. Scroll down to find your correct size.

If I buy the wrong size, can I exchange it for the right size?

Yes, we guarantee your satisfaction. Please reach out to orders@bikemart.com. We will work to make it right and make sure you are happy with your purchase.

Will the bike come assembled?

Yes, before any bike leaves one of our stores, the bike is assembled and checked over a second time to ensure the bike is ready to ride.

Can you install some accessories on my bike before you deliver it?

Yes, any items purchased with the bicycle, we will install them at no additional cost. Simply add your request in the comment box when you place your order. Make your riding experience more fun and enjoyable with simple things like an insulated water bottle, kickstand, phone holder, etc…

I am about to purchase a bike, how does the delivery work?

Once your order is placed you will get a confirmation email and a member of our online sales team will reach out to you to schedule a delivery.

When is the bike delivered?

Bikes are delivered about 48-72 hours after your order is placed.

When can I come in for a bike fit?

Bike fit is important to a great riding experience. Please bring your bike into one of our six stores and let one of our expert bike fitters help you find the perfect fit!

I'm new to cycling is there anything I should know once I get my bike?

We're glad you asked! Please check out our Tips For New Cyclist page for helpful tips that will help you once you get your bike home.

How do I know I am buying the right size?

If you know your height, you can use our helpful sizing charts to see which frame size is best for you. You can always call, email or visit us if you’re between sizes or if you have any questions.

*These size charts are just suggested. Always check the manufacturer’s site for the most accurate size chart.

Road & Gravel Bikes

Rider Height

4’11”

5’0”

5’1”

5’2”

5’3”

5’4”

5’5"

5’6"

5’7"

5’8”

5’9"

5’10"

5’11"

6”

6’1"

6’2"

6’3"

6’4"

6’5"

Frame Height

44

47

50

52

54

56

58

60

62

Scroll to see more sizes arrow_circle_right

Mountain, Hybrid & Fitness Bikes

Rider Height

4’9”

5’0”

5’1”

5’2”

5’3”

5’4”

5’5"

5’6"

5’7"

5’8”

5’9"

5’10"

5’11"

6”

6’1"

6’2"

6’3"

6’4"

6’5"

6’6"

6’7"

6’8"

Frame Size

XS

S

M

L

XL

XXL

Scroll to see more sizes arrow_circle_right

Looking for kids' bike sizing?

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