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Shipping & Pick-Up Options

Please Note

Items marked as "in stock" are available in stock at our retail  locations.

Items marked as "In Warehouse" or "Special Order" are not at our retail location and ship from our warehouse.

Please call 972-231-3993 with any questions.

Questions About an Online Order?

Hours: Monday - Friday: 10am - 6pm  |  Saturday: 9am - 5pm  |  Sunday: 12pm - 4pm


Phone: 972-707-7580 (Please leave a voicemail if not within hours)


  • Expedited shipping available upon request; contact us for a quote.
  • "In stock" items available at our retail location for pickup or UPS shipping.
  • "In warehouse" or "Special Order" items ship from Bike Mart/Vendor warehouses via UPS or ready for store pickup in 7-10 business days.


  • Free shipping for orders over $150, excluding bikes, framesets, bulky, or heavy items.
  • Questions if a bike on our website is shippable? Please email us any questions regarding our shipping policy or see our Shippable Bikes Catalog
  • No C.O.D. return shipments accepted.
In-Stock at StoreIn-Stock at Warehouse/Supplier
Bike Shipping3-4 Days7-14 Days
P&A Shipping2-3 Days5-10 Days

In Store Pick-Up

  • Orders must be picked up by the customer who placed the order; 3rd party pickup available with exclusions.
  • When picking your order up, Have the Credit Card that was used and a Valid Driver's License or Government ID.
  • In-stock items ready for Curbside Pickup within a day; locations will call when ready.
  • Pickup within 30 days; 10% restocking fee if not.
In-Stock at StoreIn-Stock Store-Store TransferIn-Stock at Warehouse/Supplier
Bike Pickup2-6 Hours1-3 Days7-10 Days
P&A Pickup2-6 Hours1-3 Days5-10 Days

In-Store Pickup - 3rd Party

  • 3rd Party pickup regards a person picking up an order that is not the same person(s) on the order and can’t provide Government Photo Identification that matches name on order.
  • Purchaser will receive an email regarding pick up instructions once your order is ready for pick up.
  • PayPal Must be used as a form of payment on the Online Order.
  • The purchaser must state in the order notes who is the authorized person to pick up.
  • Authorized person must have a matching Government issued valid ID to the purchaser notes.

Home Delivery

  • We will reach out when the bike is ready to be delivered

International Orders

We do not ship internationally.