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Bike Service Winter Promotion - Learn More!

Online Sales Policies

Shipping and Pick-up Options


  • Bikes are not available for shipping some exclusions apply. Please email for any questions regarding this policy.
  • Items on are subject to shipping charges based on the weight and size of the items ordered
  • Orders are shipped using UPS 2-Day 

Instore Pick-up

  • All orders must be picked up by the customer who placed the order
  • Please be ready to show the Credit Card used on the order as well as your Drivers License
  • In-stock items will be ready for Curb Side Pick-up within one day after your order is placed.
  • Unless arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.

Please note:


Items marked as "in stock" are available in stock at our retail  location and available for in store pick up or will be shipped via UPS.

Items marked as "in warehouse" or "Special Order" are not at our retail location and ship from our warehouse via UPS ground or will be ready for pick up in the store with in 6-10 business days.

Please call 972-231-3993 with any questions.

Exchanges & Returns

We have a 7 day return and a 30 day exchange policy.

  • For in-store sales, the return/exchange policy begins from the date that the bike or item is picked up from our store.
  • For online sales, the return/exchange policy beings from the UPS/FedEx confirmed delivery date.
  • All returns or exchanges must have a receipt
  • Please be sure to include a copy of your receipts.
  • All items returned must be in their original packaging.
  • Worn and/or used items are not returnable.
  • All apparel and garments must have original tags still attached.
  • Special order items are not returnable.
  • Labor is not refundable.
  • Shipping and handling charges and/or fees are not refundable.
  • Shipping fees for returns and/or exchanges is the responsibility of the purchasing party.

Ship returns to:

Bike Mart - Returns
1451 W. Campbell Rd
Richardson, TX 75080


No C.O.D. return shipments will be accepted.

Price Information

This website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail. We reserve the right to cancel any order placed online.

International Orders

We do not ship international.

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